Privacy policy
Privacy Policy
Last Updated: September 2, 2026
Foldixa (“Foldixa,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process your personal information when you visit our website, place an order, contact us, interact with our advertisements, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of personal information:
Information You Provide Directly
This may include:
- Your name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Products purchased
- Customer support messages
- Return or refund requests
- Information you voluntarily provide when contacting us
Payment Information
Payments are processed through third-party payment providers.
Depending on the payment method you choose, payment information may be processed by providers such as Shopify Payments, PayPal, Apple Pay, Google Pay, credit card networks, banks, or other payment processors.
Foldixa generally does not directly store complete credit or debit card numbers.
Information Collected Automatically
When you visit or interact with our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Referring website
- Pages viewed
- Products viewed
- Items added to cart
- Checkout activity
- Purchases
- Date and time of visits
- Interactions with advertisements
- Cookie and device identifiers
We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.
2. How We Use Your Personal Information
We may use personal information for purposes including:
- Processing and fulfilling orders
- Processing payments
- Shipping purchased products
- Providing tracking information
- Communicating about your order
- Providing customer support
- Processing returns, refunds, and disputes
- Detecting and preventing fraud
- Protecting our website and customers
- Improving our products and website
- Understanding how visitors use our store
- Measuring marketing and advertising performance
- Creating and optimizing advertising audiences
- Showing advertisements that may be more relevant to you
- Sending marketing communications where permitted
- Complying with legal and regulatory obligations
3. Shopify
Our online store is hosted through Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Shopify may process personal information in connection with operating our store, processing transactions, providing security, improving its services, and providing functionality used by our store.
Your information may therefore be processed by Shopify in accordance with Shopify's own privacy practices and applicable agreements.
Shopify also provides merchants with tools for privacy policies, cookie banners, and data-sharing opt-outs, depending on the jurisdictions in which a store operates.
4. TikTok Advertising and TikTok Pixel
We use or may use TikTok advertising services, including the TikTok Pixel, to advertise Foldixa products and understand how our advertising campaigns perform.
The TikTok Pixel and related technologies may collect information about actions taken on our website, such as:
- Visiting our website
- Viewing a product
- Adding a product to your cart
- Beginning checkout
- Completing a purchase
- Interacting with pages or advertisements
This information may be transmitted to TikTok for purposes including:
- Measuring advertising performance
- Attribution of purchases and conversions
- Optimizing advertising campaigns
- Building advertising audiences
- Creating similar or lookalike audiences
- Showing advertisements that may be more relevant to users
- Preventing fraud and abuse
Information shared with TikTok may include device information, IP address, cookie or advertising identifiers, browser information, event information, and information about your interactions with our store.
TikTok processes information according to its own terms and privacy policies.
Depending on applicable U.S. privacy law, certain disclosures to advertising platforms for personalized or cross-context behavioral advertising may be considered a “sale,” “sharing,” or processing for “targeted advertising,” even when we do not receive money in exchange for your personal information. Shopify notes that these definitions vary by state.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- Keep the website functioning properly
- Remember your preferences
- Maintain your shopping cart
- Enable checkout
- Prevent fraud
- Understand website traffic
- Measure conversions
- Analyze website performance
- Measure advertising effectiveness
- Deliver or optimize advertising
Some cookies are necessary for our website to operate, while others may be used for analytics or advertising purposes.
Where required by applicable law, you may be given choices regarding non-essential cookies and certain advertising technologies.
6. How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate our business.
These parties may include:
- Shopify
- Payment processors
- Banks and payment networks
- Shipping carriers
- Warehousing and fulfillment providers
- Customer service providers
- Fraud prevention providers
- Website hosting and infrastructure providers
- TikTok and advertising providers
- Analytics providers
- Professional advisers
- Government authorities where legally required
We may also disclose personal information where necessary to protect our rights, protect users, investigate fraud, enforce our policies, or comply with applicable law.
7. Sale, Sharing, and Targeted Advertising
We do not sell your personal information for money.
However, our use of advertising technologies such as the TikTok Pixel may involve disclosure of identifiers, device information, and online activity to advertising partners.
Under certain U.S. state privacy laws, these activities may be legally defined as:
- “Sale” of personal information
- “Sharing” of personal information
- Targeted advertising
- Cross-context behavioral advertising
Where applicable, you may have the right to opt out of these activities.
To submit an opt-out request, contact:
Where available and required, you may also use the privacy or data-sharing opt-out controls available on our website.
8. Your Privacy Rights
Depending on the state where you live and whether the applicable privacy law applies to us, you may have certain privacy rights.
These may include the right to:
- Know whether we process your personal information
- Request access to personal information we hold about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of the sale of personal information
- Opt out of the sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information, where applicable
- Appeal a decision relating to a privacy request where applicable
- Exercise your privacy rights without unlawful discrimination
U.S. state privacy rights and definitions vary depending on the state. Shopify currently provides tools intended to help merchants address privacy requirements across states including California, Virginia, Colorado, Oregon, Connecticut, Texas, Utah, and others.
9. How to Exercise Your Privacy Rights
To submit a privacy request, contact us at:
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests.
If permitted by applicable law, an authorized agent may submit a request on your behalf. We may request proof that the agent has permission to act for you.
We will respond to valid requests within the time required by applicable law.
10. Marketing Emails
If you choose to receive marketing emails from Foldixa, we may send you information about products, promotions, offers, or other updates.
You may unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails.
Even if you unsubscribe from marketing communications, we may still send transactional communications regarding:
- Your orders
- Payments
- Shipping
- Returns
- Refunds
- Security issues
- Customer support requests
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- How long we maintain a relationship with you
- Order and transaction record requirements
- Tax and accounting requirements
- Fraud prevention
- Customer support
- Legal obligations
- Dispute resolution
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal obligations.
12. Data Security
We take reasonable administrative, organizational, and technical measures designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no online platform, electronic transmission, or storage system can be guaranteed to be completely secure.
You use our website and services at your own risk.
13. International Processing
Our service providers may process personal information in countries or regions other than the location where you live.
As a result, your personal information may be transferred to or processed in jurisdictions with different data protection laws.
Where required, appropriate safeguards may be used in connection with international transfers.
14. Children’s Privacy
Our website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us at:
If we learn that we have collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
We do not knowingly sell or share personal information of consumers under the age required by applicable law where we have actual knowledge of their age.
15. Third-Party Websites
Our website may contain links to websites, platforms, or services operated by third parties.
We do not control and are not responsible for the privacy, security, accuracy, or practices of third-party websites.
We encourage you to review the privacy policies of any third-party services you use.
16. Business Transfers
If Foldixa is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction where permitted by law.
17. Legal Compliance
We may disclose personal information where we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to lawful government requests
- Respond to subpoenas, court orders, or legal processes
- Enforce our agreements and policies
- Investigate suspected fraud
- Protect Foldixa, our customers, or others
- Protect legal rights, safety, or property
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business practices
- Our services
- Technology
- Advertising tools
- Legal requirements
- Service providers
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy request, contact us at:
Foldixa
Email:
foldixa@proton.me