Refund policy
Return Policy
We want you to be happy with your purchase.
You may request a return within 30 days of receiving your order.
To start a return, please contact us at:
Please include your order number and the reason for your return. We’ll provide you with the next steps and return instructions.
To be eligible for a return, the item must be:
- Unused and in its original condition
- Returned with all original packaging
- Free from damage caused after delivery
Please do not send your order back without contacting us first.
Refunds
Once your return is received and inspected, we’ll notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us at foldixa@proton.me as soon as possible and include photos of the issue.
We’ll work with you to make it right.
Return Shipping
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Questions?
For any questions about returns or refunds, contact us at: